Cloud and infrastructure
Senior Systems Engineer · Abu Dhabi
Technology that keeps business moving.
I help organisations run dependable, secure and scalable IT operations—connecting cloud platforms, infrastructure, endpoints and people to measurable business outcomes.
01 · Profile
Enterprise technology leadership grounded in reliable delivery.
Senior Systems Engineer with 10+ years of experience supporting enterprise IT operations across environments serving up to 3,000 users. Experienced in Microsoft 365, Google Workspace, endpoint management, cloud migrations, infrastructure operations, IT service improvement, project delivery and technical team leadership.
10+years of experience
3,000users supported
2enterprise locations
3person IT team led
02 · Experience
From cloud migrations and endpoint automation to resilient daily operations.
Endpoint delivery
Standardised provisioning at scale
Dec 2023 — Present
System Engineer · Yosh Hospitality LLC
Lead technical activities within a three-person IT team, including task assignment, work review, guidance, training and escalation management. Administer Microsoft 365 and Google Workspace; deliver M365-to-Google Workspace and tenant-to-tenant migrations; coordinate on-premises-to-M365 migration work; automate provisioning through Intune, Windows Autopilot, Apple Business Manager, Android enrollment and ManageEngine; and lead projects from requirements and vendor evaluation through UAT, go-live, documentation and handover.
01
Jul 2019 — Dec 2023
IT Onsite Support Engineer · e& cloud
Supported enterprise operations for approximately 3,000 users across two locations. Managed technical support, escalations and service delivery across Microsoft MDM, Google Workspace, Alef platform services, Cisco and Meraki networking, endpoint environments, assets, device deployments and application support. Delivered user training and maintained procedures, checklists and issue records.
02
May 2016 — Jul 2019
Help Line · ADCB
Delivered first-line enterprise IT support, managing incident and service-request logging, categorisation, prioritisation, troubleshooting and escalation. Documented symptoms, actions and resolutions while coordinating user communication throughout the incident lifecycle.
03
Feb 2014 — Mar 2016
Customer Service · Landmark
Built a strong service foundation through clear communication, responsive support and practical resolution of customer needs.
04
Nov 2013 — Feb 2014
Telecommunication Engineering · I-Connect
Applied telecommunications engineering knowledge in an early-career technical environment.
05
03 · Technical capabilities
A broad enterprise stack connected by operational discipline.
01Cloud and MicrosoftMicrosoft 365, Intune, Windows Autopilot, Entra ID, Google Workspace, Active Directory, Group Policy, Windows Server and Exchange
02Infrastructure and networkingVMware/ESXi, FortiGate, Cisco/Meraki, VPN/VLAN, NAS, storage and backup technologies
03Endpoint managementIntune, Apple Business Manager, ManageEngine MDM, Android Enterprise, application deployment and Windows imaging
04IT service managementITIL v4, incident, problem and change management, root-cause analysis and proactive remediation
05Projects and vendorsRFI, RFP, RFQ, vendor management, procurement, budget support, UAT, go-live and handover
06Operational leadershipTechnical guidance, team training, escalations, asset lifecycle, SOPs and technical documentation
04 · Education and development
Engineering foundations with continuous professional development.
B.Sc. TelecommunicationsAcademy of Engineering Science
ITIL v4 FoundationService management certification
Technical trainingAzure Administration Essential Training · NSE 1 and 2